Refund policy

Returns

We accept returns within 15 days of delivery. To be eligible, items must be unopened, unused, and in their original sealed packaging, and proof of purchase is required.

Items that do not meet these conditions will not be accepted.

Adverse Skin Reactions

We make one exception to the condition above. If a product caused a genuine adverse skin reaction or irritation, you may return it even if it has been opened and used, provided that:

You contact us within 15 days of delivery
You describe the reaction and include photos where possible
You provide proof of purchase
The product has not been used beyond reasonable testing

Because our products are made with natural ingredients, we ask all customers to review the ingredient list and patch test before full use. Each of these requests is reviewed individually.

Final Sale Items

For hygiene and safety reasons, and outside of the adverse-reaction exception above, we cannot accept returns or refunds on:

Opened or used products
Products not in original condition or packaging
Sale or promotional items
Items returned after 15 days
Returns due to change of mind or personal preference, including scent or texture

Damaged or Incorrect Items

Please check your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours of receiving your order. Please include your order number, a description of the issue, and photos where applicable. We review each case carefully and offer a solution where appropriate.

How to Start a Return

To request a return, email us at naturalwmore@gmail.com with your order number, the reason for the return, and photos if needed. All returns must be approved before being sent back — unapproved returns will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, refunds are issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider. Delivery fees are non-refundable unless the return is due to our error.